Refund Policy

Overview

At YourTVPro, customer satisfaction is our top priority. If you’re not satisfied with your purchase, we’re here to help. Please review our refund and return policies below to understand how we handle such requests.

Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

• The item must be unused and in the same condition as when you received it.
• The item must be returned in its original packaging.
• A valid proof of purchase (e.g., order number or receipt) must be provided.
• The return request must be initiated within 30 days of purchase.

Non-Refundable Items

Certain items are not eligible for refunds, including but not limited to:

• Digital products or subscriptions that have been accessed or downloaded.
• Gift cards or promotional items.
• Products purchased during clearance or final sale events.

How to Request a Refund

To request a refund, follow these steps:

1. Contact our support team at support@yourtvpro.com with your order details.
2. Provide a clear explanation of your refund request along with any supporting documents (e.g., photos of the item).
3. Our team will review your request and get back to you within 3-5 business days.
4. If approved, your refund will be processed to your original payment method.

Refund Processing Time

Refunds typically take 5-7 business days to appear in your account, depending on your payment provider. If you don’t see the refund within this timeframe, please contact your bank or payment provider for further assistance.

Shipping Costs

Please note that shipping costs for returning an item are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your total refund (if applicable).